Our guarantee is 100% customer satisfaction. If you are not happy with the quality of your order, contact us within 10 days and we will refund your money or reprint it free of charge. Acceptable issues may include wrong orders being shipped out, lost orders, or physical damaged orders.
We are not responsible for image quality resulting from inadequate resolution of the original photo. Other issues such as cropping and adjustment will not be refunded. It is important to preview images before sending it to us. We are not liable for any mistakes on the users part. These errors include spelling, grammar, positioning of text, images and other option selections such as paper choice and finish options. We will check your original choices what we received from you, so make sure you review your order before contacting our team!
How to reach out to us:
For any issues, please include the following in the message when contacting us through the contact us section:
- The online order number
- Date Ordered
- Type of Order
Please make sure not to reorder your item before talking to our support team.